Returns & Refunds

We want you to love your purchase! If you're not completely satisfied, we're here to help with easy returns and refunds.

Return Policy at a Glance

30-Day Returns

Return within 30 days

Easy Process

Simple online returns

Fast Refunds

5-10 business days

Our Return Policy

We accept returns within 30 days of delivery for most items. To be eligible for a return, items must meet the following conditions:

  • Item must be unused and in the same condition you received it
  • Item must be in original packaging with all tags attached
  • Item must include all accessories and documentation
  • Proof of purchase (order number or receipt) is required

How to Return an Item

Step-by-Step Return Process

  1. 1

    Log Into Your Account

    Go to your order history and find the order you want to return

  2. 2

    Request a Return

    Click "Request Return" and select the items you want to return

  3. 3

    Select Return Reason

    Tell us why you're returning the item (helps us improve)

  4. 4

    Print Return Label

    We'll email you a prepaid return shipping label

  5. 5

    Pack and Ship

    Pack the item securely and drop it off at any carrier location

Refund Process

Once we receive your return, we'll inspect the item and process your refund:

Inspection (1-2 days)

We'll inspect the returned item to ensure it meets our return policy

Refund Processing (5-10 days)

Refund will be issued to your original payment method

Bank Processing (3-5 days)

Allow additional time for your bank to process the refund

Note: You'll receive an email confirmation once your refund has been processed. The total refund time is typically 7-15 business days from when we receive your return.

Return Shipping Costs

Free Returns

  • • Defective or damaged items
  • • Wrong item sent
  • • Our error

$7.99 Fee

  • • Changed your mind
  • • Ordered wrong size/color
  • • Other personal reasons

Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

  • Personalized or custom-made items
  • Items marked as "Final Sale"
  • Gift cards
  • Downloadable software or digital products
  • Opened health and personal care items
  • Perishable goods

Exchanges

We currently don't offer direct exchanges. If you need a different size, color, or item:

  1. Return the original item for a refund
  2. Place a new order for the item you want

This ensures you get the item you want as quickly as possible, without waiting for the return to be processed first.

Need Help with a Return?

Our customer support team is here to assist you with any return questions

Contact Support →
← Back to Home